Privacy policy

Mistri Saab ("we", "us", or "our") operates an online marketplace that connects clients who need construction, repair, and related services with independent traders ("mistris", contractors, and specialists) across India.

This Privacy Policy describes how we collect, use, store, share, and protect personal information when you visit our website, create an account, post jobs, submit bids, message other users, or otherwise use our services (collectively, the "Platform").

By using the Platform, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Platform.

This policy applies to:

• Visitors browsing our public pages
• Registered clients and traders
• Communications you send through our contact form or email
• Use of optional features such as the in-app AI assistant

This policy does not cover third-party websites or services linked from our Platform. Payment arrangements between clients and traders are made directly between users unless we state otherwise on the Platform.

We use personal information to:

• Create and manage your account
• Connect clients with traders (listing jobs, bids, profiles, and messaging)
• Send service-related emails and in-app notifications
• Verify traders, display ratings and reviews, and enforce platform rules (including suspension where appropriate)
• Respond to support requests and disputes
• Improve, secure, and debug the Platform
• Analyze usage through analytics tools to understand performance and user needs
• Comply with applicable law and protect our legal rights

We do not sell your personal information to third parties for their marketing purposes.

We process personal data in accordance with applicable Indian law, including principles under the Information Technology Act, 2000 and related rules, and where applicable, the Digital Personal Data Protection Act, 2023 (DPDP Act).

Depending on the activity, we rely on:

• Performance of a contract: to provide the Platform and features you request
• Legitimate interests: to secure the Platform, prevent fraud, and improve our services
• Consent: where required for optional features (such as non-essential cookies or marketing, if offered)
• Legal obligation: when we must retain or disclose data to comply with law

We may share information in these situations:

• With other users: job details, bids, profiles, reviews, and messages are visible as needed to facilitate connections (for example, after a client selects a trader, messaging is enabled for that job)
• Service providers: companies that host our infrastructure and help us operate the Platform, including:
  • Google Firebase (authentication, database, file storage)
  • Email delivery (SMTP) for transactional messages
  • Google Analytics and Google Tag Manager for website analytics
  • AI providers (e.g. via OpenRouter) when you use the assistant
• Legal and safety: when required by law, court order, or government request, or to protect users, the public, or our rights
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

We require service providers to handle data only for authorized purposes and in line with contractual and legal obligations.

We use cookies and similar technologies to remember preferences, keep you signed in, measure traffic, and understand how the Platform is used.

7.1 Types of cookies

• Essential: required for login, security, and core functionality
• Analytics: help us understand visits and interactions (e.g. Google Analytics)
• Tag management: we use Google Tag Manager to manage measurement tags on our site

7.2 Your choices

You can control cookies through your browser settings (block, delete, or limit cookies). Blocking essential cookies may affect how the Platform works. You can also install browser extensions or use device settings offered by Google to limit analytics collection.

For more about how Google uses data, see Google's Privacy Policy.

We offer an optional AI chat assistant on the Platform. When you send a message to the assistant, your message and recent conversation context may be transmitted to our AI service provider to generate a reply.

Do not share sensitive personal information (such as passwords, full payment card numbers, or government ID numbers) in the assistant. Assistant responses are for general guidance about the Platform and may not always be accurate.

We keep personal information for as long as your account is active or as needed to provide the Platform, resolve disputes, enforce our terms, and comply with legal obligations.

When you delete your account or request deletion, we will delete or anonymize your data within a reasonable period, except where we must retain it for legal, security, or backup purposes.

We use technical and organizational measures appropriate to the nature of the data we hold, including access controls, encryption in transit where supported by our providers, and monitoring for abuse.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and using a strong password.

Subject to applicable law, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate information in your profile
• Request deletion of your account and associated data
• Withdraw consent where processing is consent-based
• Lodge a complaint with the relevant data protection authority in India, if applicable

To exercise these rights, email us at info@mistrisaab.com. We may need to verify your identity before responding.

You can update much of your account information anytime from your profile settings.

The Platform is not intended for anyone under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us and we will take steps to delete it.

Our Platform may link to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and change the "Last updated" date above. Continued use of the Platform after changes means you accept the updated policy.

Related documents: Terms of Service.

For privacy-related questions, requests, or complaints, contact:

Mistri Saab
Email: info@mistrisaab.com
Web: mistrisaab.com

You may also use our contact form.